Southern California Edison Key Accounts Senior Advisor in Westminster, California
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About Customer & Operational Services
Southern California Edison’s (SCE’s) Customer Service Organizational Unit (CS) shares the responsibility to safely deliver reliable, affordable electricity to our customers. We support this effort by working to meet customer expectations. Customer Service is dedicated to operational excellence and innovative thinking through our workforce in our call center, field operations, billing and payment center, outage and demand-side management and other service offerings.
The Key Accounts Senior Advisor represents Southern California Edison (SCE) to large, complex, and politically sensitive government and institutional customers, while delivering consultative sales and marketing of electric energy services, products, and solutions in support of Integrated Demand Side Management, Distributed Energy Services, and Transportation Electrification. Consults with customers to assess and represent their business interests, needs and requirements, and resolves customers care issues with innovative and strategic solutions.
Establish and maintain business relationships with government and institutions key accounts through field and telephone-based interactions, often sensitive in nature, at the highest levels of the organization.
Assess the organizational, strategic, and process implications of the customer organization to develop appropriate and practical recommendations or solutions to energy issues, goals, and business objectives.
Prepare annual plans for assigned key customers consistent with SCE’s corporate strategy and division business plans.
Proactively identify and resolve complex customer issues, often of a political or sensitive nature and without an established precedent, typically having a potential for major impact to the company.
Continuously monitor and assess the competitive environment in order to effectively navigate market dynamics and maintain effective customer business plans for government and institutions customer modules.
Provide functional direction and direct work of internal resources and project teams for issue resolution across organization units, including performing risk assessments and making of final recommendation scenarios.
Maintain routine internal contact with direct manager to provide status updates on assigned key customers and discuss market intelligence and program implementation strategies.
Maintain up-to-date customer relationship management (CRM) records, including customer profiles, account management activity, and customer interactions.
Work with external stakeholders and third parties including institutional partnerships and highly influential and/or politically involved industry/trade associations on issues to deliver company programs and activities that serve the needs of this customer base. A key responsibility of this activity includes collaboratively resolving issues both internally and externally, often of a contentious nature, while preserving constructive relationships.
Ten (10) or more years of experience managing strategic customers including relationship building.
Seven (7) or more years of experience in the energy industry.
Bachelor degree or higher in Marketing, Engineering, Business, Economics, or related discipline.
Experience developing and implementing sales plans, presenting ideas and information to large groups and/or difficult or sophisticated internal/external audiences, and influencing decision makers.
Experience with government and/or institutions customers.
Thorough knowledge and experience in financial/economic analysis, pricing, and sales.
Thorough knowledge of electrical theory, energy systems, metering, energy efficiency, power quality, demand response, transmission, interconnection, added facilities, transportation electrification, and environmental technologies.
Thorough knowledge of SCE customer programs and services.
Thorough knowledge and experience with key energy industry issues such as utility rates, regulated utility processes, and the rules and regulations governing the energy industry.
Experience delivering industry and rate information to well-informed and complex customer audiences.
Ability to integrate work and collaborate across relevant areas, resolve customer issues, develop the business and services to enhance customer satisfaction and productivity, manage risks appropriately, develop and execute business plans, prioritize work, manage information, and provide exceptional service to internal and external customers.
Experience conducting integrated demand side management audits.
Experience developing and implementing strategic business plans.
Project management experience.
Business Energy Professional (BEP) / Certified Energy Manager (CEM) / Professional Engineer (PE)
Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship.
Work location may be Irwindale, Santa Ana, Westminster, or Rancho Cucamonga.
Position will require up to 50% traveling and being out in the field throughout the SCE service territory.
Relocation does not apply to this position.
Southern California Edison, an Edison International (NYSE:EIX) company, serves a population of approximately 15 million via 5 million customer accounts in a 50,000-square-mile service area within Central, Coastal and Southern California. Join the utility leader that is safely delivering reliable, affordable electricity to our customers for over 125 years.
SCE is a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.